Vacancy – Caseworker Role within Tell MAMA

Tell MAMA – Caseworker Post Vacancy

Role Responsibilities

The main roles and responsibilities of the Case Worker include:

• Assist callers into the Tell MAMA hotline and implement effective case management and recording systems, serving as first point of contact
• Offer a ‘listening ear’ for all callers and provide advice and signposting to further sources of support or justice where beyond the remit of the project
• Implement and adhere to strict data protection procedures in accordance with the Date Protection Act and organisational policy
• Review existing cases and ensure that they are actioned and closed.
• Work together with the wider programme team to assist in the preparation of a variety of briefings, reports and research documents
• Work together with the wider team to prepare and deliver informative workshops and outreach sessions to build community awareness and confidence
• Maintain internal and external communications relative to the post including developing and maintaining relationships with external stakeholders and ensuring stakeholders are kept informed.
• Work together with the wider team to assist in the development and implementation of training sessions for volunteers and other team members as required
• Periodically attend relevant training and development sessions and conferences.
• Participate in team review sessions, one to one sessions and in audits that funding bodies may undertake.

In addition to any other duties as required.

Person Specification

Essential:

• Excellent English communication (verbal and written) skills
• At least 12 months’ experience in a similar role
• Understanding of and empathy with victims of crime
• Ability to sensitively provide services to beneficiaries with differing language, cultural and religious backgrounds within a multicultural environment.
• Experience of liaising with statutory and non-statutory service providers on behalf of beneficiaries
• Ability to liaise with and work in partnership with other agencies, interpreters and volunteers
• Demonstrable commitment to equal opportunities and diversity
• Well organised with experience of working under pressure, prioritising workloads and meeting targets/deadlines.
• Excellent IT skills, including use of Microsoft Office packages
• Ability to work on own initiative without supervision and the ability to work as team member.
• Understanding of social media platforms

Desirable:

• Fluency in a community language (e.g. Bengali, Punjabi, Hindi and/or Urdu)
• Experience of working with Muslim communities
• Experience within and understanding of the field of anti-Muslim hate and Islamophobia

Terms and Salary

Hours:                                   Full time, 37.5 hours per week

Contract:                             12 months fixed-term contract (subject to extension)

Salary:                                   £25K (gross)

Location:                              London (occasional travel within the UK may be required)

How to Apply and Next Steps

To apply, please submit a CV and Covering Letter (outlining your interest in the role and the ways in which you meet the essential and any desirable skills, competencies and experience required) to info@tellmamauk.org by 31^st March 2016

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Categories: anti-Muslim hate, Caseworker, job vacancy, Opinions