Tell MAMA – Caseworker Post Vacancy
The main roles and responsibilities of the Case Worker include:
- Assist callers into the Tell MAMA hotline and implement effective case management and recording systems, serving as first point of contact
- Offer a ‘listening ear’ for all callers and provide advice and signposting to further sources of support or justice where beyond the remit of the project
- Implement and adhere to strict data protection procedures in accordance with the Date Protection Act and organisational policy
- Review existing cases and ensure that they are actioned and closed.
- Work together with the wider programme team to assist in the preparation of a variety of briefings, reports and research documents
- Work together with the wider team to prepare and deliver informative workshops and outreach sessions to build community awareness and confidence
- Maintain internal and external communications relative to the post including developing and maintaining relationships with external stakeholders and ensuring stakeholders are kept informed.
- Work together with the wider team to assist in the development and implementation of training sessions for volunteers and other team members as required
- Periodically attend relevant training and development sessions and conferences.
- Participate in team review sessions, one to one sessions and in audits that funding bodies may undertake.
In addition to any other duties as required.
- Excellent English communication (verbal and written) skills
- At least 12 months’ experience in a similar role
- Understanding of and empathy with victims of crime
- Ability to sensitively provide services to beneficiaries with differing language, cultural and religious backgrounds within a multicultural environment.
- Experience of liaising with statutory and non-statutory service providers on behalf of beneficiaries
- Ability to liaise with and work in partnership with other agencies, interpreters and volunteers
- Demonstrable commitment to equal opportunities and diversity
- Well organised with experience of working under pressure, prioritising workloads and meeting targets/deadlines.
- Excellent IT skills, including use of Microsoft Office packages
- Ability to work on own initiative without supervision and the ability to work as team member.
- Understanding of social media platforms
- Fluency in a community language (e.g. Bengali, Punjabi, Hindi and/or Urdu)
- Experience of working with Muslim communities
- Experience within and understanding of the field of anti-Muslim hate and Islamophobia
Terms and Salary
Hours: Full time, 37.5 hours per week
Contract: 12 months fixed-term contract (subject to extension)
Salary: £25K (gross)
Location: London (occasional travel within the UK may be required)
How to Apply and Next Steps
To apply, please submit a CV and Covering Letter (outlining your interest in the role and the ways in which you meet the essential and any desirable skills, competencies and experience required) to email@example.com by 31st March 2016