Vacancy – Caseworker Role within Tell MAMA

Tell MAMA  logo


Tell MAMA – Caseworker Post Vacancy

Role Responsibilities

The main roles and responsibilities of the Case Worker include:

  • Assist callers into the Tell MAMA hotline and implement effective case management and recording systems, serving as first point of contact
  • Offer a ‘listening ear’ for all callers and provide advice and signposting to further sources of support or justice where beyond the remit of the project
  • Implement and adhere to strict data protection procedures in accordance with the Date Protection Act and organisational policy
  • Review existing cases and ensure that they are actioned and closed.
  • Work together with the wider programme team to assist in the preparation of a variety of briefings, reports and research documents
  • Work together with the wider team to prepare and deliver informative workshops and outreach sessions to build community awareness and confidence
  • Maintain internal and external communications relative to the post including developing and maintaining relationships with external stakeholders and ensuring stakeholders are kept informed.
  • Work together with the wider team to assist in the development and implementation of training sessions for volunteers and other team members as required
  • Periodically attend relevant training and development sessions and conferences.
  • Participate in team review sessions, one to one sessions and in audits that funding bodies may undertake.

In addition to any other duties as required.

Person Specification


  • Excellent English communication (verbal and written) skills
  • At least 12 months’ experience in a similar role
  • Understanding of and empathy with victims of crime
  • Ability to sensitively provide services to beneficiaries with differing language, cultural and religious backgrounds within a multicultural environment.
  • Experience of liaising with statutory and non-statutory service providers on behalf of beneficiaries
  • Ability to liaise with and work in partnership with other agencies, interpreters and volunteers
  • Demonstrable commitment to equal opportunities and diversity
  • Well organised with experience of working under pressure, prioritising workloads and meeting targets/deadlines.
  • Excellent IT skills, including use of Microsoft Office packages
  • Ability to work on own initiative without supervision and the ability to work as team member.
  • Understanding of social media platforms


  • Fluency in a community language (e.g. Bengali, Punjabi, Hindi and/or Urdu)
  • Experience of working with Muslim communities
  • Experience within and understanding of the field of anti-Muslim hate and Islamophobia

Terms and Salary

Hours:                                   Full time, 37.5 hours per week

Contract:                             12 months fixed-term contract (subject to extension)

Salary:                                   £25K (gross)

Location:                              London (occasional travel within the UK may be required)

How to Apply and Next Steps

To apply, please submit a CV and Covering Letter (outlining your interest in the role and the ways in which you meet the essential and any desirable skills, competencies and experience required) to by 31st March 2016


The post Vacancy – Caseworker Role within Tell MAMA appeared first on TELL MAMA.

Categories: anti-Muslim hate, Caseworker, job vacancy, Opinions